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Support

Binarymission currently offers only an e-mail based technical support for its customers.

All support emails will be answered within 24 hours on most of the occasions. At times, in case of delay, efforts will be made to answer support calls within 48 hours.

Customers should send in their support questions to: Product support.
Please mention the product name along with version name, in the e-mail subject field and include complete details of your retail license key and date of purchase of the product in the body of the message, for which the support is sought.

When requesting product support, please also include the following information related to your query:

The product version that you are using (more specifically, the assembly version)
The development environment/IDE version in which our product is being used
If possible, any stack trace/log (in case of any exceptions)
The Operating system version and its service pack number (if applicable)
If requiring a complicated issues resolution, a sample project / code using our product, will help us investigate the issue quickly

Please kindly note that the registered customers are our priority, and hence only limited support is offered to users who are evaluating our products.

All of our customers are entitled to email based technical support for the purchased products, completely free of cost for a period of twelve (12) months starting from the date of purchase(s).

You will need to purchase a support subscription from us if you need technical support for a period longer than the initial twelve months free support.
Visit our subscriptions page for more details on purchase of support subscriptions!

For further information visit our Help center.

Products discussion forum:

We are happy to let our customers know that we have launched a new discussion forum for the convenience of our visitors and customers, to enable community discussions on our products and services.
We will also be constantly posting messages and threads of discussions on various of our products, news / announcements, etc. in there.
We welcome and encourage our Visitors and customers to use the forums in our new discussion board here.